AJ 4 Retro Infrared Sneakers

At Voocci.com, we’re dedicated to getting your order to you quickly, securely, and efficiently—no matter where you are in the world.

📦 Shipping Overview

• Shipping Cost: Free worldwide shipping on all orders.

• Processing: Orders are processed within 2 business days 

• Tracking: You’ll receive a tracking number once your order ships.

• Delivery Partners: We partner with top carriers like Royal Mail/Parcelforce, Evri (formerly Hermes), DPD/GLS, DHL, UPS, FedEx, and USPS, ensuring reliable delivery globally.

🌍 Estimated Delivery Times

📦 Shipping Overview by Region

🕐 Order Processing Time

• Orders ship within 2 business days after payment confirmation.

• Orders placed on weekends or public holidays ship the next working day.

🔎 Tracking Your Order

Once your order is dispatched, you will receive an email with your tracking number. This allows you to follow your package in real time from our warehouse to your doorstep.

🚫 Undeliverable Packages

If a package is returned due to incorrect address, refusal, or failed attempts, we’ll contact you to reship or refund (excluding shipping costs, if applicable).

📨 Lost or Delayed Shipments

If your order hasn’t arrived within the estimated timeframe, email us at support@Voocci.com. We’ll investigate and ensure you're taken care of.

🌐 Shipping From

• UK‑based stock ships from London, UK.

• US‑based stock ships from NY/New Jersey.

• We always assign the fastest shipping origin.

🕊️ Why Choose Us?

• Free global shipping

• Fast processing (2 days)

• Reliable tracking & partnerships

• Multiple delivery options tailored to your region

❓ Questions?

For special requests, bulk shipments, or delivery assistance, contact our GDPR‑compliant support team:
📧 support@Voocci.com

At Voocci, we understand that sometimes you may need to change or cancel your order. To provide the best possible service, please review our cancellation policy carefully.

When Can You Cancel Your Order?

• Orders can be canceled only before they are shipped.
  Once your order has been dispatched, it is no longer possible to cancel or modify it.

How to Cancel Your Order?

• If you wish to cancel your order, you must contact us within 12 hours of placing your order. This time frame allows us to halt processing before your package is prepared and shipped.

• To cancel, simply send an email to:
  📧 support@voocci.com
  Include your order number and a request to cancel.

What Happens After Cancellation?

• If your cancellation request is received within the 12-hour window and before shipping, your order will be canceled, and any payments made will be refunded promptly.

• Refunds are processed back to your original payment method within 5 business days of cancellation confirmation.

What If You Miss the Cancellation Window?

• Once your order enters the packaging or shipping process, it cannot be canceled.

• If you no longer want the item after it has shipped, please follow our Return & Refund Policy to return the product after delivery.

Summary

At Voocci, customer satisfaction is our priority. If you're not completely happy with your purchase, we offer a 30-day return policy on eligible items, including clothing, shoes, and watches.

📦 Return & Refund Overview

🧥 Clothing Returns

• Must be unworn, unwashed, and in original condition

• Tags and packaging must be intact

• No stains, perfumes, or signs of wear

👟 Shoe Returns

• Must be returned in the original shoe box, unworn

• Soles must be clean and free from scuffs

• Box must be in a re-sellable condition (no tape or labels on the shoe box)

⌚ Watch Returns

• Must be unused and unaltered, with protective film and original packaging

• Any removed links, damage, or signs of wear will void return eligibility

• Warranty cards and certificates (if included) must be returned

❗ Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery:

📧 support@voocci.com
Include:

• Order number

• Clear photos of the item and packaging

• A short description of the issue

We will cover the return cost and offer a free replacement or full refund.

🚫 Items Not Eligible for Return

• Final sale or clearance items

• Items showing signs of wear, use, damage, or washing

• Returns made after 30 days

• Items returned without original packaging or tags

🔁 How to Request a Return

1. Email us at support@voocci.com with your order number and reason for return.

2. Our team will reply within 1 business day with return instructions.

3. Once the returned item is received and inspected, we will process your refund within 5 business days.

📌 Additional Notes

• Refunds appear on your original payment method within 5–10 business days after processing.

• We do not offer direct exchanges. Please return your item and place a new order.

• Return shipping costs are non-refundable unless the item is incorrect or defective.

Need Help?

If you have any questions, we're here to help:
📧 support@voocci.com

Your security and privacy are our top priorities when shopping at Voocci. We take every measure to ensure your personal information and payment details are protected with industry-leading security standards.

How We Keep You Safe

• Secure Payments: All transactions are processed through Shopify Payments, using advanced encryption technology (SSL) to keep your payment data safe and confidential.

• Privacy Protection: We never share your personal information with third parties without your consent. Your data is handled securely in compliance with data protection laws.

• Trusted Platforms: Our website is regularly monitored and maintained to protect against cyber threats, ensuring a safe and reliable shopping environment.

• Safe Shipping: We partner with reputable carriers to ensure your orders are delivered safely and on time.

Shop with Confidence

From browsing to checkout, we strive to provide a seamless, worry-free shopping experience. If you have any concerns about your privacy or security, our customer support team is ready to assist.

1. 🛍️ What products do you sell?

We specialize in luxury clothes, watches, and shoes, carefully selected to provide you with premium quality and style.

2. 🌍 Where do you ship from and do you offer free shipping?

We ship directly from our warehouses in the UK and USA, and we offer free worldwide shipping, including Europe and all other countries.

3. ⏳ How long does processing and delivery take?

• Processing Time: 1–2 business days

• Delivery Time: 6–8 business days after processing
  Please note these times may vary slightly depending on your location.

4. 🔄 Can I track my order?

Yes! Once your order ships, we will send you a tracking number via email so you can monitor your shipment until it reaches your doorstep.

5. 💳 What payment methods do you accept?

We accept all major credit and debit cards via Shopify Payments. Prices on Voocci.com are displayed in your local currency for a smooth checkout experience.

6. 🔄 What is your return policy?

We offer a 30-day return policy on all luxury clothes, watches, and shoes. Items must be returned in their original condition and packaging. Please review our full Return Policy on the website or contact support@voocci.com for assistance.

7. 💰 How long does it take to receive a refund?

Refunds are processed within 5 business days after we receive and inspect your returned items.

8. 📦 How do I return an item?

Contact our support team at support@voocci.com to initiate a return. We will provide instructions and the return address. Please ensure the item is securely packaged to avoid damage.

9. 🚫 Can I cancel my order?

Orders can be canceled within 12 hours of purchase, provided they have not yet entered the packaging or shipping process. Please contact us immediately at support@voocci.com if you wish to cancel.

10. 🌐 Do you ship internationally?

Yes, we ship worldwide, including all European countries and the rest of the world, with free shipping from the UK and USA.

11. ⚠️ What if my order is damaged or incorrect?

If you receive a damaged or incorrect item, please contact us immediately at support@voocci.com with photos of the product and packaging. We will resolve the issue promptly.

12. 🔒 Is shopping at Voocci.com safe?

Absolutely! Voocci.com uses Shopify’s secure payment gateway, and all transactions are encrypted to protect your personal and payment information.

13. 📧 How can I contact customer support?

You can reach us anytime at:
Email: support@voocci.com
We are committed to providing you with excellent customer service.

14. 💼 Where is Voocci.com located?

Our company is registered at: 84 Grosvenor Street, London, England, W1K 3JZ, United Kingdom.