❓Frequently Asked Questions (FAQ)

1. 🛍️ What products do you sell?

We specialize in luxury clothes, watches, and shoes, carefully selected to provide you with premium quality and style.

2. 🌍 Where do you ship from and do you offer free shipping?

We ship directly from our warehouses in the UK and USA, and we offer free worldwide shipping, including Europe and all other countries.

3. ⏳ How long does processing and delivery take?

  • Processing Time: 1–2 business days

  • Delivery Time: 6–8 business days after processing
    Please note these times may vary slightly depending on your location.

4. 🔄 Can I track my order?

Yes! Once your order ships, we will send you a tracking number via email so you can monitor your shipment until it reaches your doorstep.

5. 💳 What payment methods do you accept?

We accept all major credit and debit cards via Shopify Payments. Prices on Voocci.com are displayed in your local currency for a smooth checkout experience.

6. 🔄 What is your return policy?

We offer a 30-day return policy on all luxury clothes, watches, and shoes. Items must be returned in their original condition and packaging. Please review our full Return Policy on the website or contact support@voocci.com for assistance.

7. 💰 How long does it take to receive a refund?

Refunds are processed within 5 business days after we receive and inspect your returned items.

8. 📦 How do I return an item?

Contact our support team at support@voocci.com to initiate a return. We will provide instructions and the return address. Please ensure the item is securely packaged to avoid damage.

9. 🚫 Can I cancel my order?

Orders can be canceled within 12 hours of purchase, provided they have not yet entered the packaging or shipping process. Please contact us immediately at support@voocci.com if you wish to cancel.

10. 🌐 Do you ship internationally?

Yes, we ship worldwide, including all European countries and the rest of the world, with free shipping from the UK and USA.

11. ⚠️ What if my order is damaged or incorrect?

If you receive a damaged or incorrect item, please contact us immediately at support@voocci.com with photos of the product and packaging. We will resolve the issue promptly.

12. 🔒 Is shopping at Voocci.com safe?

Absolutely! Voocci.com uses Shopify’s secure payment gateway, and all transactions are encrypted to protect your personal and payment information.

13. 📧 How can I contact customer support?

You can reach us anytime at:
Email: support@voocci.com
We are committed to providing you with excellent customer service.

14. 💼 Where is Voocci.com located?

Our company is registered at:  71-75, Shelton Street, London, Greater London, WC2H 9JQ, UNITED KINGDOM.