🛑 Order Cancellation Policy

At Voocci, we understand that sometimes you may need to change or cancel your order. To provide the best possible service, please review our cancellation policy carefully.

When Can You Cancel Your Order?

• Orders can be canceled only before they are shipped.
  Once your order has been dispatched, it is no longer possible to cancel or modify it.

How to Cancel Your Order?

• If you wish to cancel your order, you must contact us within 12 hours of placing your order. This time frame allows us to halt processing before your package is prepared and shipped.

• To cancel, simply send an email to:
  📧 support@voocci.com
  Include your order number and a request to cancel.

What Happens After Cancellation?

• If your cancellation request is received within the 12-hour window and before shipping, your order will be canceled, and any payments made will be refunded promptly.

• Refunds are processed back to your original payment method within 5 business days of cancellation confirmation.

What If You Miss the Cancellation Window?

• Once your order enters the packaging or shipping process, it cannot be canceled.

• If you no longer want the item after it has shipped, please follow our Return & Refund Policy to return the product after delivery.

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